Wisdom Inn English Deutsch     Fon +86-189-77391660 (China)
+43-720-975300    (Austria)     
Fax +86-773-7585690 
Email: info@wisdom-inn.com
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Frequently Asked Questions (FAQ)

Making a Reservation

  • How do I reserve my hotel room online?
    Just send us and email to info@wisdom-inn.com making sure you have given us your email-address and correct dates. Alternativly you can use also Telefone and fax - but email ist the best way. We will reply your request within 24-48 hours to notify you of room availability and price.  You can write your request in English / Chinese / German.

  • I don’t want to make a reservation online, what can I do?
    You can reserve by phone or fax. You can call us at +86-189-77391660 (ChineseTime) or send us fax at +86-773-7585690. We have also an Austrian Number +43-720-975300.

  • What kind of acknowledgement will I receive when I make a reservation?
    When the booking is confirmed, a confirmation mail will be provided to you. If you reserve also a privat bus transport we will give you the Tag number of the car waiting for you. The driver mostly speak only chinese but will show up you name on a small poster.

Prices & Payment

  • What are included and excluded in the rates listed on your site?
    The rate is per room, per night. It includes also a breakfast (western or chinese style). Taxes are included as well. Personal expenses such as telephone calls, laundry service, bar, business center, gift items purchase are not included. When you enter Longji Terraces Scenic Area, you will be charged an entrance fee by the Ticket Office, which is similar to an entrance fee to a national park. Currently, the entrance fee is CNY50 per person as of April, 2011and it is not included in our rate. The ticket will be controlled again at Dazhai or PingAn Village. From the Dazhai parking Lot its only 5 minutes walk to Wisdom Inn.
    You might want to hire a porter to carry your luggage. Porter fee is not included in our rate. Currently the porter fee is about CNY10 per piece of luggage as of April, 2011 to Wisdom Inn.

  • What kind of payment do you accept?
    We accept major credit card payments, including VISA, MasterCard and American Express. If you wish to initiate a wire transfer, please contact us so we can give you our bank account information. You can also pay Cash or use Paypal. During your stay at Wisdom Inn you can pay for your personal expenses by credit card as well.

Children Policy

Changing/Canceling a Reservation

  • What is your cancellation policy for reservation?
    If you cancel the reservation:
    If you reserve private car for pickup at airport you should pay in advance. If you you don show up there we need anyway the driver to pay. Please ask us for details.

  • How about refunds?
    If the payment is by credit card, any refunds will be made in the form of a credit to your card account. If the payment is made by check or bank wire transfer, a refund check will be issued. All refunds will be process in a timely manner. However, credit card refund process is largely dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account.


  • How do I get to the hotel?
    For guests staying at Wisdom Inn when your reservation is confirmed, you will receive a note written in both English and Chinese. When you arrive at Guilin Airport, please show it to the taxi driver.  We will also send you the Tag number of the Car. If any problems call us - because the driver mostly speak only chinese.

  • What are the check in and check times?
    Check in time is 2pm and check out time is 12 o'clock noon.

  • What kind of food is served?
    You can eat in our restaurant - but there are also some simple local restaurants nearby. Breakfast is western, including bread, toast, jam, butter, eggs (scramble or boiled), cereal, coffee, tea, milk, juice, etc. Lunch is usually Chinese food and dinner usually Western food. Freshly brewed coffee and Chinese tea are served at every meal. You can also drink water from tap - its clean in Dazhai. We make ourselve Bread, Yoghurt. There are many local vegetabels to eat, also Doufu, Chicken, Eggs. There are no cows and fresh milk in Dazhai.

  • Can I have special requirement for food?
    Please notify us if you have special requirement for food. The hotel will do its best to accommodate.